Refund Policy

This Refund Policy clearly defines all terms and procedures for order cancellation, return requests, and fund refunds on our website. The policy is formulated to provide transparent, fair, and customer-friendly shopping rules for all users. All services comply with our consistent service standards, including free global shipping and full tariff undertaking. By placing an order on our website, you agree to the refund rules stated below.

1. General Refund Terms

We support reasonable refund applications for eligible orders and returned products. All valid refund requests will be processed strictly in accordance with unified service standards, without hidden deductions, additional fees, or complicated review barriers. All transaction settlements and refund funds are calculated in unified USD currency to ensure consistent and transparent fund settlement standards.

Our after-sales system adheres to a user-oriented principle. We fully respect consumers’ shopping experience rights. As long as the application meets the specified conditions, we will complete the refund process efficiently and guarantee the legitimate rights and interests of every customer.

2. Return and Refund Eligibility

All products sold on our website enjoy a uniform 60-day return period. Within the valid return period, customers can apply for a return and corresponding refund for multiple reasons including unsatisfactory product experience, inappropriate size, style mismatch, personal preference changes, and other non-quality or quality-related issues.

To qualify for a full refund after return, the returned items must be kept in unused, unwashed, intact condition with original accessories and packaging. Products that are severely damaged, worn, or altered manually will not be eligible for refund service. We maintain reasonable and humane verification standards to ensure fair processing of each return application.

3. Refund Processing Time

After we receive and complete the inspection of your returned items and confirm that the products meet the return conditions, we will officially initiate the refund process. The entire refund processing period is 5 to 10 working days. During this period, our team will complete data verification, fund settlement and payment issuance in sequence.

The final arrival time of the refund is slightly affected by the processing rules of different payment channels. After we successfully issue the refund, any delay caused by third-party payment institutions is beyond our control. We will actively track the refund status and assist customers in solving abnormal fund problems.

4. Shipping and Tariff Refund Rules

Our website provides free global shipping for all orders, and we independently undertake all tariffs and customs clearance fees generated during cross-border transportation. Customers do not need to bear any additional costs in the whole shopping process.

For eligible return and refund orders, customers only need to apply for the refund of product payment amount. Since shipping fees and tariff fees are fully borne by our platform, no additional shipping or tariff compensation will be generated for return orders. The product price paid by the customer will be fully refunded without any deduction.

5. Order Cancellation Refund

Customers can apply for order cancellation before the order is shipped out. Once the cancellation application is confirmed and approved by our team, we will immediately arrange a full refund of the order amount. The cancellation application is free of charge, and no service fee or cancellation fee will be charged.

Orders that have entered the shipment process cannot be cancelled actively. Customers can wait for the goods to be delivered and then submit a return application in accordance with the return policy, and we will process the refund after receiving the returned goods.

6. Partial Refund Rules

For orders containing multiple products, customers can apply for partial return and partial refund for individual eligible products. We will calculate the refund amount according to the actual unit price of the returned goods, and complete the refund settlement of the corresponding amount. The remaining products of the order will not be affected and can be used normally.

7. Refund Exclusion Situation

We will reject refund applications that do not comply with policy specifications, including products that are damaged artificially, have been used for a long time, have lost original packaging and accessories, or exceed the valid 60-day return cycle. Illegal refund applications and malicious return behaviors will not be approved.

8. Application Method and Customer Support

All return and refund applications need to be submitted through the official designated channel of the website. If you encounter problems in applying for refunds, or need to consult refund progress, rule details and related after-sales problems, please contact us through the Contact Us page of the website.

Our customer service team will provide professional guidance, track the processing progress of your refund application in real time, and ensure that every eligible refund request can be processed efficiently and properly.

9. Policy Update

We reserve the right to adjust and optimize the refund policy content according to service upgrade and operation needs. The latest policy content will be displayed on the website in real time. Continued use of the website and shopping services after policy updates means that you accept the latest refund terms.