Shipping Policy

This Shipping Policy outlines the standard processing, delivery, customs and related logistics rules for all orders placed on our website. The policy applies to all users and purchases, aiming to provide clear, transparent and standardized logistics service specifications. All order arrangement and delivery services strictly follow unified operating standards to ensure stable and reliable order delivery experience for every customer. By placing an order on our website, you agree to all shipping terms stated in this policy.

1. Order Processing Time

All submitted and successfully paid orders will enter the official processing queue immediately. Our team will complete order confirmation, product inspection, sorting, packaging and outbound processing within standard processing cycle. All orders will be shipped within 1 to 3 working days after payment confirmation. Order processing will be arranged in chronological order of payment completion to ensure fair and orderly outbound arrangement for all customers.
During the processing period, we will conduct strict quality inspection for each product before shipment. We check product appearance, fabric condition, stitching details and packaging integrity to ensure that all delivered products meet qualified quality standards. Each package is professionally packaged to avoid damage, extrusion and contamination during long-distance transportation.

2. Standard Delivery Time

After the order is successfully shipped, the goods will be delivered via stable and professional cross-border logistics channels. The standard delivery period for all orders is 6 to 12 working days. The overall delivery time is calculated from the date of outbound shipment until the package is successfully signed for by the customer.
The actual delivery progress may be slightly affected by regional logistics scheduling, local customs clearance efficiency and objective transportation conditions. In conventional circumstances, all packages can be delivered within the standard delivery range. We maintain long-term cooperative relationships with high-quality logistics providers to ensure the stability and efficiency of global transportation channels.

3. Customs and Tariff Regulations

We fully undertake all tariffs, customs clearance fees and other related additional expenses incurred during the customs clearance and transportation process of all orders. All cross-border logistics related extra costs are borne by our platform.
Customers do not need to pay any additional fees other than the product price displayed on the website. The entire shopping process has no hidden charges or unexpected expense items. We strictly implement unified expense standards to ensure transparent consumption for every user.

4. Logistics Tracking and Order Monitoring

After the order is shipped, customers can monitor the real-time logistics status of the package through official logistics inquiry channels. We will keep track of the transportation progress of all orders throughout the whole process. Once abnormal situations such as delayed transportation, customs inspection or logistics suspension occur, we will actively follow up and assist in solving relevant problems to promote smooth delivery of packages.
If customers have questions about order processing progress, outbound status and logistics cycle, they can initiate consultation through the Contact Us page on the website. Our customer service team will provide timely feedback and professional processing guidance.

5. Delivery Remarks and Restrictions

Please ensure that the recipient information filled in during order placement is accurate and complete, including valid recipient name, detailed shipping address and available contact information. Accurate information can effectively avoid delivery failure, package return, address deviation and other problems, ensuring that the package can be delivered successfully for the first time.
We are not responsible for delivery abnormalities caused by incorrect information filled by customers, long-term undeliverable addresses, or failure to sign for packages in a timely manner. Customers shall bear the corresponding responsibility and resulting losses for problems arising from incorrect personal information settings.

6. Abnormal Logistics Processing

In case of objective abnormal situations such as logistics delay, package loss and transportation damage during the delivery process, customers can contact us through the official channel to feedback relevant problems. We will verify the logistics situation in the first place and provide reasonable solutions according to the actual situation, including supplementary delivery, problem confirmation and follow-up after-sales support.
We always adhere to a customer-friendly processing principle for abnormal logistics problems, actively coordinate logistics resources, and try our best to protect the legitimate shopping rights and interests of customers.

7. Policy Update and Explanation

We reserve the right to adjust and optimize the shipping service rules according to logistics channel upgrade and service iteration. The updated shipping policy will be displayed on the website in real time. All order delivery services will be implemented in accordance with the latest published policy standards. Continued use of the website shopping service means recognition and acceptance of the latest shipping policy terms.

 

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